Frequently Asked Questions

Please use the ‘contact form’ on the ‘Contact’ window if you cannot find a satisfactory answer to your question on the FAQ page.

1Q. Do you provide a warranty for the coffee machines you repair?
A. All repaired machines come with a 3 months labour and parts warranty.
2Q. How often should I get my coffee machine serviced?
A. We recommend that you have your coffee machine serviced once a year.
3Q. Do you pick up coffee machine from customers´ premises?
A. We do not pickup coffee machines from customers´ premises. Customers can drop off coffee machines or appliances at 14 Gladstone Road, Dandenong, Victoria 3175. Appointments are not necessary.Opening hours are:Mon to Fri 9:00am – 5:00pmSat 9:00am – 12:00pm ( not during long weekends )
4Q. Can you service my coffee machine?
A. Our highly skilled and experienced technicians can repair and service the following brands:Sunbeam, Delonghi, Krups, Breville, Kitchenaid, Exporbar, Isomac, Balanco, Aeg, Grimac, Maytag,Saeco, Gaggia, Rancilio, Rocket
5Q. How long will it take to repair my coffee machine?
A. Free quotes and reports take up to 7 working days. If the customer then requests for us to complete repairs to the machine then we are normally able to repair the machine on the same day providing that we have all relevant spare parts in stock.
6Q. How much will it cost to repair my coffee machine?
A. Importantly, we provide a no-obligation free quote.Automatic espresso machine – $110.00 Labour + PartsManual Machine Large – $110.00 Labour + parts (Ex. Sunbeam EM6910)Manual Machine Medium – $85.00 Labour + PartsManual Machine small $75.00 Labour + Parts (Ex. Sunbeam EM5900, EM5600, EM4800…)
7Q. Can I buy coffee machine product such as cleaning tablets, accessories and parts?
A. Yes we stock a large range of coffee machine cleaning and descaling products, parts and accessories.
8Q. Do you sell new coffee machines and appliances?
A. Sorry, No
9Q. Do you only service coffee machines?
A. Not only coffee machines but also small kitchen appliances such as mixers, food processors, steam generators, vacuum cleaners, microwave ovens and much more.